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After reviewing these questions, if you were unable to find a solution and/or are still experiencing issues, please contact us at support@onecloud.io. We are here to assist.


Why are the File Utilities Commands not able to access a remote drive?

When using the OneCloud File Utilities BizApp with a GroundRunner it displays an error such as "Directory not found" This error occurs when account with privileges to the server where the GroundRunner is installed does not have access privileges to the server with the referenced directory. Hence this directory can not be found.

Error Message:
"Directory not found"

Issue Solution:
Make sure that the account that GroundRunner runs under is also granted privileges to access the server on which the directory that needs to be accessed is located.


How do you rename files in OneCloud?

Since each file is a temporary copy of the previous Command output you can use the File Utilities Copy command to make a copy with the desired file name. During the process you can change the filename itself or just the extension.


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